How does remote IT support work?
Remote IT support is a form of technical support in which an IT support provider solves technical problems by connecting to a client’s computer via the internet. The most common way this support is delivered is through desktop sharing software, which enables the technician to gain access to the client’s computer and solve problems in real-time, with little-to-no interruption to the client’s work.
Remote IT support is a way for IT support providers to deliver tech support without having to travel to a client’s location. Typically a client will submit a tech support request through an online ticketing portal. The request will indicate the exact nature of the error or problem the client is experiencing. The support provider will then begin communications with the client, either through email, chat, or telephone, and request permission to gain access to their computer and solve the problem.
After receiving permission, with the approved login credentials in place, the technician uses secure software to port into the client’s computer via the internet and resolve the technical issue. The process simulates the experience of onsite support delivered by a service professional.
A wide variety of software applications are utilized in the delivery of remote tech support. These applications fall under the banner of remote desktop software, desktop sharing software, remote access software, IT management software, and remote desktop management tools. Common brands include TeamViewer, LogMeIn Rescue, VNC Connect, Kaseya, and Solarwinds Take Control, but there are many more.
Why do companies choose remote IT support?
Companies choose remote IT support for a variety of reasons, including the following:
- Need affordable alternatives to traditional onsite IT support or full-time internal IT staff
- Desire for instant support to avoid service delays
- High frequency of basic desktop issues
- Need to augment internal IT staff
About Us
Get To Know More About DanTech Services
Here’s why so many businesses depend on DanTech Services for complete IT services and support:
- Personal commitment to joining your staff as an extension of your team
- Broad scope of computer and communications technologies researched and selected for Alaska’s environment
- Strong working relationships with Alaska’s telecommunications firms
- Contracts that are fair and make sense
- Based in Anchorage, Alaska – Twenty + Years
Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, DanTech Services is here to team up with you and your company for expert support.
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