Remote IT support is a form of technical support in which an IT support provider solves technical problems by connecting to a client’s computer via the internet. The most common way this support is delivered is through desktop sharing software, which enables the technician to gain access to the client’s computer and solve problems in real-time, with little-to-no interruption to the client’s work.

Remote IT support is a way for IT support providers to deliver tech support without having to travel to a client’s location. Typically a client will submit a tech support request through an online ticketing portal. The request will indicate the exact nature of the error or problem the client is experiencing. The support provider will then begin communications with the client, either through email, chat, or telephone, and request permission to gain access to their computer and solve the problem.

After receiving permission, with the approved login credentials in place, the technician uses secure software to port into the client’s computer via the internet and resolve the technical issue. The process simulates the experience of onsite support delivered by a service professional.

Here’s why so many businesses depend on DanTech Services for complete IT services and support:

• Personal commitment to joining your staff as an extension of your team
• Broad scope of computer and communications technologies researched and selected for Alaska’s environment
• Strong working relationships with Alaska’s telecommunications firms
• Contracts that are fair and make sense
• Based in Anchorage, Alaska – Twenty + Years

Our custom service packages deliver what you need and want without overstepping the boundaries of your budget. From cloud services to data backup, DanTech Services is here to team up with you and your company for expert support.